Returns and Exchanges

30 Day Return or Exchange Policy

We understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That's why we offer the below policies.  Please not that all returned/exchanged items must be in unused, new condition, with all packaging fully intact.  

Kayaks and Canoes

Are only eligible for exchange or store credit.  Must be returned/exchanged within 30 days of purchase (or date received if shipped).    

Accessories and Inflatables

We offer full refunds within 30 days of purchase.

Exceptions

We do not offer returns on Used Boats, Sale Shack Items or Gift Cards.

Website Returns

For items eligible for return, items must be returned in original condition, including manufacturer packaging, tags, documentation, and any included parts/accessories within 30 days of purchase. Please ensure returns are carefully repackaged similar to how they were received. Please use a suitable shipping box or weather-resistant mailer pouch.  Returns will be refused, or restocking fees assessed at our discretion, if items arrive used, or if items and/or packaging is damaged due to improper packing.

Upon receipt you will promptly receive your refund.

Customer is responsible for shipping charges on all standard returns.  We recommend obtaining sufficient insurance and delivery tracking for the items. 

Please contact us by email if there is an unexpected problem with your order or any special circumstances that would require its return.  Before shipping the package, please contact us at orders@ozarkmtc.com (include your order number in the subject line). 

Return your item including a copy of the packing sheet (or your name and order number) to:

OMTC – Returns
14644 E. Hwy 62
Garfield, AR  72732
(479) 451-1837